Change a printer’s status from “offline” to “online”

Your printer might appear offline if it can't communicate with your PC. Here are some things to try to get your printer back online.

  • Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info.
  • Verify that your printer is not in Use Printer Offline mode. Select Start  > Settings  > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.
  • If these steps don't put your printer back online, then read Troubleshooting offline printer problems.

Fix printer connection and printing problems in Windows 10


Uninstall and reinstall your printer

Try removing and reinstalling the printer.

Remove your printer :
  1. Select the Start  button, then select Settings  > Devices  > Printers & scanners .
  2. Open Printers & scanners settings
  3. Under Printers & scanners, find the printer, select it, and then select Remove device.
  4. Reinstall your printer
  5. You'll need to follow different steps to reinstall or add a wireless or local printer. 

Reinstall a wireless printer:
  • Select the Start  button, then select Settings  > Devices  > Printers & scanners .
  • Open Printers & scanners settings
  • Select Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.
  • If your printer is turned on and connected to the network, Windows should find it easily. Available printers can include all printers on a network, such as Bluetooth and wireless printers, or printers that are plugged into another computer and shared on the network. You might need permission to install some printers.

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